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eMabler support

Ensuring customer satisfaction

Customer support
Download Service Description

We are here to help you

We consider support to be a vital part of our offering. Only with a well-functioning platform and eMabler support, our customers can scale their business and satisfy customers’ needs.

Submit a support ticket

Link to our ticketing system
Contact support

support (at) emabler.com
Contact eMabler

hello (at) emabler.com
Select your support level

Support levels

When the platform or a product has an error, it is important that the process is transparent, reacts fast and our customers can follow the process and rely on the resolution.

Basic

Starting, 60€/ month
Support channels: ticketing system
Who can contact support: single, key user
Support: Business days 10-16 EET
Tickets related to platform issues: included
Tickets related to operational advice and best practices: 100€/ hour
Ticket response SLA: best effort
Ticket workaround SLA: best effort
Ticket resolution SLA: best effort
Uptime measuring and fine: no
Key user sessions: 500€/ session
Training for first key users: included
Send an email!

Premium

Starting, 490€/ month
Support channels: ticketing system and email
Who can contact support: up to 10 key users
Support: Business days 9-17 EET
Tickets related to platform issues: included
Tickets related to operational advice and best practices: included
Ticket response SLA: 2h for critical ticket
Ticket workaround SLA: 6h for critical ticket
Ticket resolution SLA: 4 days for critical ticket
Uptime measuring and fine: yes
Key user sessions: quarterly
Training for first key users: included
Send an email!

eMabler support

When the platform has an error, it is important that the process is transparent, reacts fast and eMabler’s customers can follow the process and rely on the resolution.  Select support level suitable for your needs. 

However, support is not only making sure that the platform operates correctly, but it is also about training users to use it effectively and have a possibility to give feedback to our product development. 

Our support ticketing system is used to report and follow the progress of a ticket. It uses the highest security measurements to protect data, the platform and users. Ask your user rights from eMabler!
Where can I find the eMabler API documentation?

You can access the API documentation here: API description
How do I start with eMabler APIs?

  • You start with the API:s by requesting a test account thru our support portal

  • Get your eMabler environment set (we also offer a free version for development teams)

  • Get your API key

  • Get to know our API documentation

  • Start integrating! 
How to get started with eMabler free charge point management system?

  • Create an environment by clicking here

  • Configure your chargers to connect to eMabler CPMS (If you don’t know how – we’ll help you!) 

  • Add charging users and register their charging tokens from our easy UI

  • Generate monthly reports to base your billing on

  • You are ready to run your EV charging business!
How do I get support?

 Get in touch with us through our contact form and we will help you.