We are here to help you
We consider support to be a vital part of our offering. Only with a well-functioning platform and eMabler support, our customers can scale their business and satisfy customers’ needs.
SUBMIT A TICKET
Link to our support centerCONTACT SUPPORT
support (at) emabler.comCONTACT EMABLER
hello (at) emabler.comSupport levels
When the platform or a product has an error, it is important that the process is transparent, reacts fast and our customers can follow the process and rely on the resolution.
BASIC
Starting, 60€/ monthSupport channels: ticketing system
Who can contact support: single, key user
Support: Business days 10-16 EET
Tickets related to platform issues: included
Tickets related to operational advice
and best practices: 100€/ hour
Ticket response SLA: best effort
Ticket workaround SLA: best effort
Ticket resolution SLA: best effort
Uptime measuring and fine: no
Key user sessions: 500€/ session
Training for first key users: included
PREMIUM
Starting, 490€/ monthSupport channels: ticketing system and email
Who can contact support: up to 10 key users
Support: Business days 9-17 EET
Tickets related to platform issues: included
Tickets related to operational advice
and best practices: included
Ticket response SLA: 2h for critical ticket
Ticket workaround SLA: 6h for critical ticket
Ticket resolution SLA: 4 days for critical ticket
Uptime measuring and fine: yes
Key user sessions: quarterly
Training for first key users: included
eMabler support
When the platform has an error, it is important that the process is transparent, reacts fast and eMabler’s customers can follow the process and rely on the resolution. Select support level suitable for your needs. However, support is not only making sure that the platform operates correctly, but it is also about training users to use it effectively and have a possibility to give feedback to our product development. Our support ticketing system is used to report and follow the progress of a ticket. It uses the highest security measurements to protect data, the platform and users. Ask your user rights from eMabler!
You can access the API documentation here: API description
You can access the API documentation here: API description
HOW DO I START WITH EMABLER APIS?
- You start with the API:s by requesting a test account thru our support portal
- Get your eMabler environment set (we also offer a free version for development teams)
- Get your API key
- Get to know our API documentation
- Start integrating!
- Create an environment by clicking here
- Configure your chargers to connect to eMabler CPMS (If you don’t know how – we’ll help you!)
- Add charging users and register their charging tokens from our easy UI
- Generate monthly reports to base your billing on
- You are ready to run your EV charging business!
Get in touch with us through our support center and we will help you.