Skip to content
top view of businessman hand working with modern technology and digital layer effect as business strategy concept

Support

Ensuring customer satisfaction

We are here to help you

We consider support to be a vital part of our offering. Only with a well-functioning platform and eMabler support, our customers can scale their business and satisfy customers’ needs.

SUBMIT A TICKET

Our support center

KNOWLEDGE PORTAL

Visit the portal

CONTACT SUPPORT

support (at) emabler.com

Select your support level

Support levels

When the platform or a product has an error, it is important that the process is transparent, reacts fast and our customers can follow the process and rely on the resolution.

The full description of each support level can be found in our Service Description.

BRONZE

For those who are testing their, often non-commercial, EV charging service 190€/mo

SILVER

For those meeting the rising demand for EV charging services 490€/mo

GOLD

For those seeking top-tier reliability and rapid issue resolution to better serve their customers 1 490€/mo

PLATINUM

For those with a high volume of sessions around the clock, necessitating lightning-fast issue resolution 2 490€/mo

eMabler support

When the platform has an error, it is important that the process is transparent, reacts fast and eMabler’s customers can follow the process and rely on the resolution.  Select support level suitable for your needs.  However, support is not only making sure that the platform operates correctly, but it is also about training users to use it effectively and have a possibility to give feedback to our product development.  Our support ticketing system is used to report and follow the progress of a ticket. It uses the highest security measurements to protect data, the platform and users. Ask your user rights from eMabler!

WHERE CAN I FIND THE EMABLER API DOCUMENTATION?

You can access the API documentation here: API description

HOW DO I START WITH EMABLER APIS?

You can access the API documentation here: API description

HOW DO I START WITH EMABLER APIS?

  • You start with the API:s by requesting a test account thru our support portal
  • Get your eMabler environment set (we also offer a free version for development teams)
  • Get your API key
  • Get to know our API documentation
  • Start integrating! 
HOW TO GET STARTED WITH EMABLER FREE CHARGE POINT MANAGEMENT SYSTEM?
  • Create an environment by clicking here
  • Configure your chargers to connect to eMabler CPMS (If you don’t know how – we’ll help you!) 
  • Add charging users and register their charging tokens from our easy UI
  • Generate monthly reports to base your billing on
  • You are ready to run your EV charging business!
HOW DO I GET SUPPORT?

 Get in touch with us through our support center and we will help you.