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CONTACT
PHONE HOTLINE: +358 10 207 3960E-MAIL: hello@emabler.com
Contact
PHONE HOTLINE: +358 10 207 3960E-MAIL: hello@emabler.com
Contact
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Support

Ensuring customer satisfaction

Download a service description

We are here to help you

We consider support to be a vital part of our offering. Only with a well-functioning platform and eMabler support, our customers can scale their business and satisfy customers’ needs.

SUBMIT A TICKET

Link to our support center

CONTACT SUPPORT

support (at) emabler.com

CONTACT EMABLER

hello (at) emabler.com
Select your support level

Support levels

When the platform or a product has an error, it is important that the process is transparent, reacts fast and our customers can follow the process and rely on the resolution.

BASIC

Starting, 60€/ month

Support channels: ticketing system

Who can contact support: single, key user

Support: Business days 10-16 EET

Tickets related to platform issues: included

Tickets related to operational advice
and best practices: 100€/ hour

Ticket response SLA: best effort

Ticket workaround SLA: best effort

Ticket resolution SLA: best effort

Uptime measuring and fine: no

Key user sessions: 500€/ session

Training for first key users: included

PREMIUM

Starting, 490€/ month

Support channels: ticketing system and email

Who can contact support: up to 10 key users

Support: Business days 9-17 EET

Tickets related to platform issues: included

Tickets related to operational advice
and best practices: included

Ticket response SLA: 2h for critical ticket

Ticket workaround SLA: 6h for critical ticket

Ticket resolution SLA: 4 days for critical ticket

Uptime measuring and fine: yes

Key user sessions: quarterly

Training for first key users: included

eMabler support

When the platform has an error, it is important that the process is transparent, reacts fast and eMabler’s customers can follow the process and rely on the resolution.  Select support level suitable for your needs.  However, support is not only making sure that the platform operates correctly, but it is also about training users to use it effectively and have a possibility to give feedback to our product development.  Our support ticketing system is used to report and follow the progress of a ticket. It uses the highest security measurements to protect data, the platform and users. Ask your user rights from eMabler!

WHERE CAN I FIND THE EMABLER API DOCUMENTATION?

You can access the API documentation here: API description
HOW DO I START WITH EMABLER APIS?

You can access the API documentation here: API description

HOW DO I START WITH EMABLER APIS?

  • You start with the API:s by requesting a test account thru our support portal
  • Get your eMabler environment set (we also offer a free version for development teams)
  • Get your API key
  • Get to know our API documentation
  • Start integrating! 
HOW TO GET STARTED WITH EMABLER FREE CHARGE POINT MANAGEMENT SYSTEM?
  • Create an environment by clicking here
  • Configure your chargers to connect to eMabler CPMS (If you don’t know how – we’ll help you!) 
  • Add charging users and register their charging tokens from our easy UI
  • Generate monthly reports to base your billing on
  • You are ready to run your EV charging business!
HOW DO I GET SUPPORT?

 Get in touch with us through our support center and we will help you.